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1. Why is my bill so high?

We will review previous usage history. If we agree that the usage appears unusual, we will have the meters read at no charge. If the readings are correct, we can arrange for the city's Energy Conservation Specialist to do an on-site evaluation of your usage. Many times a faulty water softener or air conditioner can be the cause of high bills.

2. I'm going on vacation. Can I prepay my bill?

Yes, your bill can be estimated using the past year's history. You may also sign up for direct pay. This service automatically charges your checking or savings account each month with the amount of your utility bill.

3. Can I pay my bill and / or deposit by debit or credit card?

Yes. We accept Visa, Mastercard and Discover.

4. What happens if my tenant doesn't pay his final bill when he moves out?

Unpaid utility bills become the responsibility of the property owner pursuant to
NRS 266.285(3).

5. How can I tell if I have a water leak?

Make sure the water in the house and yard are off. Remove the lid of the water box and look to see if the dials are turning. With all water off, they should not be turning. If they are, you have a water leak.

6. If I have a leak, who pays for the water consumption?

If the leak is between the curb stop and the house, it is the customer's responsibility. Extended payment arrangements are available under these circumstances. The city is responsible for leaks between the street or alley to the meter.

7. How long in advance do I need to let you know when I want my service connected or disconnected?

Generally 48 hours is sufficient, although this service is not available on Friday, Saturday and Sunday as our offices are closed.

8. What if I have an emergency situation involving water or electric and the Utility Office is closed?

In emergency situations, please contact the Boulder City Police Department.